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Scott Greenholt is PMP certified and has 20 years of project and business analysis experience at all levels of the enterprise.

He is the President of the Pittsburgh Chapter of the International Institute of Business Analysis (IIBA) and he chairs the Information Technology Special Interest Group of the Pittsburgh Project Management Institute (PMI).
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DawsonReed Professional Services

DawsonReed provides experienced business process assessment, analysis and improvement solutions.

We find and eliminate waste and frustration in business processes. We strengthen existing processes and develop new ones by using technology where it makes sense and not just for the sake of technology.

Additionally, we deliver value by maintaining a low overhead operating model, therefore we are able to provide high-level consulting service at a higher value to cost ratio.



Business Process Assessment, Analysis & Improvement

Business Process Consulting

 

What really sets us apart is the ability to provide multiple disciplines through a small team of professionals, often through just our principal consultant involved in your project.

 

Our Business Process Consulting is unique, not only because we are experienced in all the Business Process Knowledge Areas, but also because we are experts at communicating between business teams and technology teams. 

A good translator has to know the "language" of both parties they are translating between. Our business process experts communicate in understandable terms to all parties involved in a process improvement effort. For years, we have integrated business areas with information technology successfully through this approach and we want to help your organization as well. 

 

DawsonReed Business Process Consulting is the seasoned blending of skills, tools and techniques in the three Business Process Knowledge Areas:

Business AnalysisBusiness Analysis – understanding the business problems and opportunities in the context of the business to recommend solutions that enable the organization to achieve its goals.1
Project ManagementProject Management – the application of knowledge, skills, tools and techniques to project activities to meet project requirements.2
Strategy and TechnologyStrategy and Technology – understanding strategy (business vision, goals and objectives) and information technology capabilities to recommend viable solutions that enable the organization to achieve its goals.

Over the past 20 years, we have performed each of these knowledge areas extensively and have found that performing all of them together enables the best solutions to real business problems.

 

It's important to note that we are not tied to any specific solutions or systems. Therefore, our approach is not constrained to a specific set of technology products. The entire product market is available for us to choose from when developing potential solutions. This adds the most value to your organization by not creating any preconceived constraints.

 

Our skills and talents are not exclusive to either business or technology, but rather a convergence of these two areas into one specialty that can evaluate and create business solutions with technology in mind delivering the most value to your business.

Contact DawsonReed for your business process improvement needs.

 

References
1Business Analysis Body of Knowledge® (BABOK®) v1.6, © The International Institute of Business Analysis
2Project Management Body of Knowledge, Third Edition (PMBOK®), © Project Management Institute

 
Technique Consulting

DawsonReed Consulting

Our primary service is Business Process Assessment, Analysis and Improvement, however there are tools and techniques that go into making that a success.

Is your project off track? Do you have a critical deadline or at an impasse on where to go next? Are you contemplating changes, but unsure how your internal staff of project managers and business analysts will handle the change, yet you want to continue to build that internal expertise? Do you need help establishing a center of excellence within the organization?

DawsonReed is seasoned in the Business Process Knowledge Areas of Business Analysis, Project Management, and Strategy and Technology. 

As a result, we will bring our expertise and experience in to add value to your projects.

 

Our Consulting Philosophy

Our goal is to help our customers become more self-sufficient. We'll work with you to determine if and how much ongoing outside services commitment is needed and then we'll work with you to meet those goals. Those who have worked with us comment on how transparent we are. There are no hidden agendas, no secret tools, but rather an open sharing of our process and knowledge.

We focus on tools, training, and knowledge transfer to prepare you to perform once a project is complete. This gives us the opportunity to work on the next project and enables our customers to specialize in the ongoing operations with their expertise.

Please email us to learn more about how we can help with the Tools and Techniques of Business Process Consulting.
 
Meeting Facilitator

DawsonReed Meeting Facilitation

The art and science of facilitation is used in management, training, project leadership and so on. Our experience shows that using a facilitator in the right places helps organizations reach their goals.

A great facilitator controls the meeting process permitting the participants to focus on the content resulting in meetings staying on track and attaining their desired outcome.

 

Our Approach

We use group facilitation only where it make sense both for the project and the organization.

We have a purposeful approach that is different than some facilitators. We believe in keeping professional settings professional. There are some "activities" that are better left out of a professional environment. We don't use activities for the sake of it. If there's not a concrete outcome of using an activity, we don't do it. 

We couple facilitation with a variety of other approaches to achieve desired outcomes. In some cases, one-on-one interviews or a stand up meeting may be more appropriate than a facilitated meeting. Ultimately, we tailor our approach to ensure success.

 

Application Areas 

We have experience conducting several different types of facilitated meetings and workshops.  Some of these are:

  • Business Process Re-engineering
  • Joint Application Design (JAD)
  • Strategic Planning
  • SWOT Analysis and Planning
  • Root Cause Analysis
  • Brainstorming Solutions and Opportunities
  • Project Planning
  • Project Training

We'd like to inspire your team with our demonstrated leadership. Contact DawsonReed to schedule a technical facilitated meeting.

 


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One Thing

RACI Matrix

A RACI Matrix describes the roles of those involved in business analysis activities (or other parts of a project when applied elsewhere).

RACI Matrix Sample
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Business Process Tools and Techniques